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A legal disclaimer
At Thread Shed LLC, your privacy means the world to us. This policy explains what information we collect, how we use it, and how we protect it when you shop with us or interact with our website.
1. Information We Collect
We may collect the following information when you make a purchase, sign up, or contact us:
  • Personal Information: Name, shipping address, billing address, email, phone number.
  • Payment Information: Processed securely through our payment provider. We do not store or have access to your full credit card details.
  • Order Details: Items purchased, order history, and preferences.
  • Website Activity: Cookies, IP address, browser type, device type, and pages visited (used for analytics and improving your shopping experience).
2. How We Use Your Information
We use your information to:
  • Process and ship your orders
  • Contact you with order updates
  • Respond to customer service questions
  • Improve our website and services
  • Send promotions or updates (only if you choose to subscribe)
We never sell your information.
3. Sharing Your Information
We may share your information with trusted third-party services only as needed, such as:
  • Payment processors
  • Shipping carriers
  • Email or marketing providers (if you opt in)
These partners only receive the info needed to provide their service

Privacy Policy - the basics

. Cookies & Tracking Technologies
Our website may use cookies or similar tools to:
  • Keep your cart saved
  • Improve website performance
  • Understand how visitors use the site
You can disable cookies in your browser at any time, though some features may not work correctly.
5. Data Security
We do our best to keep your information safe by using secure payment systems, encrypted connections, and up-to-date protection measures.
6. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
7. Your Rights
Depending on your location, you may request:
  • Access to the information we have about you
  • Updates or corrections to your information
  • Deletion of your information (unless required for order records)
Just contact us at [your email] to make a request.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a new “Last Updated” date.
9. Contact Us
If you have questions about this policy or your information, reach out anytime:
Thread Shed LLC
Email: threadthreadllc7@gmail.com
Sweet Water, Alabama
🔁 Refund & Return Policy
Last Updated: November 16,2025
At Thread Shed LLC, every item is made, packed, or personalized with care. I want you to love what you receive! This policy explains how refunds, returns, and exchanges work.
🌼 All Sales Are Final (With a Few Exceptions)
Because many of our items are custom, made-to-order, personalized, or handmade, all sales are final once the order is placed.
However, if there is a mistake on my end or your item arrives damaged, I will make it right — just reach out!
🌟 Wrong, Damaged, or Defective Items
If your order arrives with an issue:
  1. Contact me within 48 hours of delivery
  2. Include your name, order number, and clear photos of the item and packaging
I will gladly fix the issue, replace the item, or issue store credit depending on the situation.
📦 Exchanges
Exchanges are only accepted if:
  • You received the wrong item
  • There is a defect
  • A size or color was sent incorrectly due to my error
Custom or personalized items cannot be exchanged unless the mistake was mine.
🚫 No Returns On:
  • Custom embroidery
  • Personalized items
  • Made-to-order apparel
  • Sublimation/DTF printed items
  • Clearance or sale items
  • Digital designs (if you ever offer them)
📮 Lost or Stolen Packages
If tracking shows “delivered” but you can't find your package, please check with neighbors and your local post office.
Once a package is delivered by USPS/UPS, it is out of my control.
But I’ll always help guide you through the process the best I can.
💳 Cancellations
Cancellations are only accepted within 12 hours of placing your order, unless production has already begun.
💛 Customer Happiness Promise
If you ever have a concern about your order, send me a message. I’m here to help and want you to be thrilled with your Thread Shed goodies.
Want it more southern & sassy, more professional, or shortened to match your other policies? I can tweak it however you need!
📄 Terms & Conditions
Last Updated: November 16, 2025
Welcome to Thread Shed LLC! By shopping on our website, placing an order, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.
1. General Use of This Website
This website and its content belong to Thread Shed LLC.
You agree not to use our site for any illegal or harmful activity.
We may update products, pricing, or site features at any time.
2. Products & Descriptions
We do our best to display product colors, photos, and details accurately.
Because many items are handmade, custom, or made-to-order, slight variations may occur — this is part of the charm and uniqueness of our products.
3. Ordering & Payment
When you place an order, you agree that:
  • All information (name, address, payment details) is accurate
  • You are authorized to use the payment method provided
  • Orders may not be changed or canceled once production begins
We reserve the right to refuse or cancel an order at any time for reasons including suspected fraud or incorrect information.
4. Shipping
Shipping times are estimates. Once a package is handed to USPS/UPS, delivery time is out of our control.
Customers are responsible for entering the correct address.
Packages returned due to incorrect addresses may require additional shipping fees.
See our full Shipping Policy for more details.
5. Returns, Refunds & Exchanges
By purchasing from Thread Shed LLC, you agree to the terms laid out in our Refund Policy.
Most items are non-returnable due to the custom nature of our products.
6. Intellectual Property
All designs, logos, photos, listings, graphics, and content on this website belong to Thread Shed LLC and may not be copied, resold, or used without written permission.
7. Privacy
Your privacy matters. We collect information only as necessary to process orders, run our business, and improve your experience.
See our Privacy Policy for full details.
8. Limitation of Liability
Thread Shed LLC is not responsible for:
  • Delays caused by shipping carriers
  • Lost or stolen packages once marked “delivered”
  • Allergic reactions or sensitivities to materials (fabrics, inks, vinyl, etc.)
  • Misuse of products after purchase
Using our site and products is at your own risk.
9. Changes to Terms
We may update these Terms & Conditions at any time.
Continued use of the site means you accept the updated terms.
10. Contact Information
If you have questions about these Terms, please reach out:
Thread Shed LLC
Email: thradshedllc7@gmail.com
Sweet Water, Alabama
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